Thursday, March 18, 2010

Can anyone help me, please?

Does anyone have this, or any embroidery software?

After learning I could not use the disk to install this on my computer (because it does not support Vista or 7). I install the program and the driver from Brother. However, I have a minor problem. I did some research and thought I had it fixed. When I take out the card it came with and insert my "download-able" card it says, "this card can not be used on this machine". Well in my research, the error message said to change the frame, that the frame size was too big. No such luck. Anyone have any ideas? This is making my head hurt. I want it to work so BAD!

UPDATE: (the next morning) Thanks Tango! Your the best!

7 comments:

  1. Sorry, I can't help on this. Do you perhaps have an old XP computer you can use it on?

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  2. Wish I could help, but I have no idea.

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  3. Tonya can you email or call the companies tech support?

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  4. I wish I could help you, but I've ignored the embroidery part of my machine and don't know anything about it.

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  5. I am assuming from your update that Tango got you straightened out with this? GOOD!!! (I don't have any embroidery machine, so I am clueless.)

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